Skip to main content
Call us on 0330 094 7486

We are ready...

Following Government guidance, we're delighted to announce that our hotel is now open, and ready to welcome you back with a smile.

Call

Thank you for your reservation

Here's everything you need to know before your visit

Getting Here

BY RAIL
Ashford International train station – 1 mile

BY BUS
En-route to town centre & station is Heathfield Road, serviced by Stagecoach C & H lines.

BY ROAD
We are located just 2 minutes off the M20 - enter our postcode TN24 8UX to find us using SatNav

Arrival Information

Please allow sufficient time prior to your experience to complete a spa consultation form and/or health questionnaire. We recommend that you arrive up to 30 minutes in advance of your treatment so that you can change. Please be advised that late arrivals will result in a reduction of treatment time.


Cancellation Policy 

Any cancellations under 48 hours will incur a 100% charge. Any bookings made under 48 hours will be charged and non-refundable.


Medical Conditions


Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions - we request that you draw our attention to any existing conditions at the time of the booking. Please contact the spa directly if you have any questions or queries. Please note spa treatments are for ages 16 and over.

We endeavour to ensure that you and your party have an enjoyable and relaxing day - if there is anything you feel we might be able to do to help, please do not hesitate to let us know.


If you have any upcoming enquiries about your reservation, please contact our friendly team on 01233 218403. Otherwise, we very much look forward to seeing you.