Contact our Friendly Team

Need help with your booking or a general enquiry? 

If you have an upcoming stay or a general enquiry our fantastic Customer Reservations Team would love to help.   

Our team can be contacted Monday to Friday 8am - 6pm & Weekends 10am - 4pm on 0330 107 1599.   

Alternatively, you may find the answer to your question here in our FAQs.

Feedback relating to a stay 

If you are in house at one of our hotels and have any issues or feedback, please bring this to the attention of our dedicated hotel teams who will always be happy to assist you.  

If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team at [email protected]    

Please ensure that you provide the name of the hotel and booking reference.  

Please note, bookings made over the phone, charge a small booking fee of £3 for some reservation types. 

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CONTACT CENTRE CHRISTMAS OPENING HOURS

Monday 23 December: Normal Hours
Tuesday 24 December: 9am - 2pm
Wednesday 25 December: CLOSED
Thursday 26 December: CLOSED
Friday 27 December: 9am - 5pm
Saturday 28 December: 10am - 4pm
Sunday 29 December: 10am - 4pm
Monday 30 December: 9am - 5pm
Tuesday 31 December: 9am - 2pm
Wednesday 1 January: CLOSED 

Back to normal hours from Thursday 2 January 2025