Classic Family

Staff extremely helpful. Evangeline and Trish couldn’t have helped more. Really good food too.

Frequent visitors to the spa, it is basically our second home. The food and service in the Horizon restaurant tonight was phenomenal. Huge thanks to Evangeline, our waitress, she was a super star and so helpful with the recommendations.

My husband & I went for 2 nites. I had my birthday while I was there & we enjoyed our stay, apart from 1 thing & it was to do with the actual booking call centre & not the hotel. The hotel staff were brilliant & helpful. I spoke to Anna on reception about the problem & she advised me what to do & gave us a couple of free drinks. Evangeline was in the restaurant & made our meal really nice. She arranged for 1 of the puddings to come out on a plate with Happy Birthday written in sauce & got all the staff to sing Happy Birthday to me!

Fantastic night spa break for a group of 5 women. Great value £129 pp and you got so much!£35 meal credit, 25 min treatment, breakfast and a nights stay. Staff were excellent food was lovely, Shell on reception was very helpful.

A good place for a staycation. Staff were helpful and accommodating. Good value staycation. Enjoyed the dinner and breakfasts!

Nice rooms, bar area and restaurant area. Service at the restaurant was quick and efficient, Evangeline gave excellent service at the table to a big group. Food was generally good however did not get bread with the soup and only one slice of toast with the paté, which was not enough.

Great service from Evangeline

Evangeline was fantastic, ring ragged as was only server but was very good

We purchased a last minute two night spa break which we found to be exceptional value for money. Warm greeting in reception; clean and comfortable room and friendly staff. The included meal in the restaurant was of a high quality with great service received from Evangelina. Same in the bar - lovely barman with a friendly approach. Our spa treatments with Elemis products were fantastic too. Overall - left feeling energised so result achieved! Thanks to all.

I was lucky enough to have Evangeline as my server. She was absolutely amazing, friendly helpful, polite and even gave me a few giggles. She’s a credit to the company and definitely deserves the recognition :)

Nice atmosphere, lovely food and excellent service from Evangeline. Highly recommended.

Lovely spa break! Nice clean, comforting room, spa facilities were great, nice hot sauna, decent size pool. Lacking in seating in the pool area and it was quite busy so my partner and I had nowhere to sit. But apart from that it was good. The facial we had was great, lovely products used and my skin was left soft and glowing. The meal in the restaurant was delicious, we were served by Evangeline who was really friendly, attentive and super helpful! Would definitely stay again but probably a weekday as it would hopefully be a bit quieter in the pool/spa area.

Had a lovely stay, the spa facilities were okay, but it was quite crowded. The dinner and service was phenomenal, especially by our lovely waitress Evangeline :)

Lovely swift service from Evageline and drinks from Jack P. Thank you for a lovely meal x

Stayed for a spa break, Lovely clean hotel. Evangalina our restaurant server was great, as was the barman Jack.P.

Lovely service from Evangeline

Had a fantastic meal at Horizon, Evangeline was very attentive and a super host 🤩

The hotel staff make this Hotel. The only reason it gets a 4 star review from me is the terrible breakfast. On another day we may have got lucky and stumbled across fresh produce on the buffet but hey ho. Much more important was the human touch . From Reception through to the lovely ladies at the Spa, service was perfection.

I found my waitress Evangeline was very previsional polite and helpful

We have stayed at this hotel before, and every time we visit the staff are always super friendly and accommodating. I stayed on a spa break, so used the spa facilities and stayed the night. If I remember rightly, Natasha checked me in, and she was so warm and welcoming. We even received a room upgrade which was much appreciated. As always we will return.